This Refund, Cancellation and Digital Delivery Policy (“Policy”) summarizes how digital delivery, refunds, and cancellations work for paid products and services offered by HailGeeks. For purposes of this Policy, “HailGeeks,” “we,” “us,” and “our” mean Northern Infinity Group, LLC, doing business as HailGeeks.
This Policy supplements the Paid Services Terms, the Business Account Terms, and the Website Terms of Use. This Policy controls with respect to refund, cancellation, and digital-delivery matters unless a separate signed agreement or a purchase-specific term expressly states otherwise. The Paid Services Terms control on other Paid Service matters.
All paid products and services are offered only for business use and only to businesses and authorized business representatives.
1. What We Sell
Paid products and services may include:
- a. Business Placement — paid directory placement for approved businesses, billed on a recurring basis, with the applicable offer individually presented after approval; recurring pricing is currently determined by approved business category, while future offers may also consider location, service area, placement type, account requirements, or included services only when those factors and the resulting price are disclosed in the applicable quote or purchase materials before payment;
- b. one-time activation or setup fees associated with Business Placement, where disclosed before payment;
- c. prepaid report credit packs, purchased as one-time purchases and redeemable within the platform for credit-funded services such as hail reports, bulk report processing, and API usage; and
- d. paid alert subscriptions that renew by deducting report credits from your account credit balance.
The price, billing interval, renewal terms, and other key purchase terms for each paid product or service are disclosed at or before checkout or enrollment.
2. Digital Delivery — No Physical Products
All HailGeeks paid products and services are digital. HailGeeks does not ship physical products, and physical returns do not apply.
Delivery works as follows for each product:
- a. Report credits are added to your account credit balance after your payment is confirmed by our payment processor;
- b. hail reports are delivered electronically through your account dashboard, available download functionality, or the API, when processing completes;
- c. bulk-report results are delivered electronically through your account when batch processing completes; individual rows may complete or fail independently, and successfully completed rows may be charged even when other rows fail;
- d. API outputs are delivered electronically in response to successful API requests;
- e. paid alert service begins when enrollment is processed for the verified business account; and
- f. Business Placement may take up to two (2) business days to activate after successful purchase and any required approval steps, as described in the Paid Services Terms.
3. Refunds
Unless expressly stated otherwise in writing or required by applicable law:
- a. fees paid for paid services, including subscription fees, activation fees, and credit pack purchases, are non-refundable;
- b. unused report credits are not redeemable or refundable for cash; and
- c. cancellation of a subscription does not entitle you to a refund for the current billing period already paid.
If a credit-funded request (such as a report, a bulk report row, or an applicable API request) fails or cannot be completed by our systems, the report credits reserved for that request are automatically released back to your account credit balance. This release restores your credits and is not a monetary refund.
4. When We Will Review a Refund Request
HailGeeks will review refund requests involving:
- a. duplicate charges;
- b. unauthorized charges;
- c. material billing errors; or
- d. a paid service that HailGeeks failed to deliver, including a Business Placement that we failed to activate within the activation window described in the Paid Services Terms and could not remedy.
We will also review an appropriate prorated refund, service credit, restoration, or comparable remedy if HailGeeks permanently terminates a recurring paid service solely for its own convenience before the end of a prepaid service period, and not because of the customer's breach, fraud, abuse, nonpayment, payment dispute or reversal, legal obligation, or security risk. This does not require a refund for service already delivered or for a properly canceled renewal.
Depending on the circumstances, HailGeeks may correct the billing error, restore credits, reperform the affected service, or issue a monetary refund to the original payment method. Any exception, credit, courtesy adjustment, or discretionary refund issued in one instance does not obligate us to provide the same treatment in another instance.
5. How to Request a Review; Timing
To request a review of a charge, contact us using the contact information below or through the support channels made available in your account. Include the business account email, charge date and amount, and a description of the issue. Please submit your request promptly, and ordinarily within sixty (60) days of the charge, unless applicable law provides a longer period.
We aim to review refund requests within ten (10) business days of receiving the information needed to evaluate the request. If a monetary refund is approved, we will initiate it promptly to the original payment method; the time for the refund to appear depends on the payment processor, card network, and issuing bank.
6. Cancelling a Subscription
You may cancel a recurring paid subscription at any time using the self-service cancellation controls made available in your account dashboard, customer paid portal, or billing portal. Cancellation does not require contacting us.
Unless expressly stated otherwise for a specific offer or plan:
- a. cancellation stops future renewals only;
- b. your paid service remains active through the end of the current paid billing period; and
- c. at the end of the paid billing period, the paid service expires, downgrades, or loses its paid features and visibility.
7. Paid Alert Subscriptions
Paid alert subscriptions renew automatically by deducting the disclosed number of report credits from your account credit balance at each renewal. You may disable or cancel a paid alert at any time using the self-service controls in your account dashboard. Unless the applicable enrollment materials state otherwise, disabling or canceling a paid alert stops alert delivery when the requested change is processed, disables future renewal, and does not restore or refund credits for the unused portion of the current alert term. If your credit balance is insufficient at renewal, the renewal is not processed, no credits are deducted, and the alert service may pause or lapse until credits are available and renewal is completed or re-enabled. This Section 7 controls over Section 6 to the extent Section 6 would otherwise suggest that a paid alert remains active through the end of its current term.
8. Report Credits
Purchased report credits do not expire solely because of the passage of time. They remain available while the purchasing business account is open and in good standing, subject to the account-closure, payment-reversal, suspension, and termination provisions of the Paid Services Terms. Credits have no cash value, are non-transferable, and cannot be redeemed for cash.
9. Renewal Reminders
Where enabled or required, HailGeeks or its billing provider may send an advance renewal reminder before an upcoming billing event. The timing and availability of reminders may depend on the applicable service and billing arrangement. Failure to receive, view, or act upon a reminder does not cancel a subscription and does not eliminate responsibility for valid recurring charges.
10. Chargebacks and Payment Disputes
If you believe a charge was made in error, please contact us so that we may review and attempt to resolve the issue. Nothing in this Policy limits any dispute right available to you under applicable law or card-network rules. Initiating a chargeback or payment dispute does not automatically cancel a subscription or eliminate responsibility for valid charges, and we may suspend or restrict paid services while a chargeback, reversal, or payment dispute is pending. If a payment funding a credit pack purchase is reversed or invalidated, the corresponding credits may be reversed or removed.
11. Contact
Northern Infinity Group, LLC, doing business as HailGeeks
2515 White Bear Ave #154
Maplewood, MN 55109
Email: support@hailgeeks.com
You may also contact us through any contact form, support channel, or email address made available on the website or within your account.